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May 16, 2023
June 14, 2024

Zepz Layoffs: What Happened & Why?

In May 2023, fintech unicorn Zepz, owner of money transfer brands WorldRemit and Sendwave, announced a significant layoff of 26% of its workforce, impacting 420 employees. This decision was part of a "workforce optimization" strategy to address role duplication after combining Sendwave with WorldRemit under one parent company. In this article, we'll discuss what happened, why it occurred, and the potential future impact on the company and the fintech industry.

Why did Zepz have layoffs?

Zepz's decision to lay off 26% of its workforce was primarily driven by the need to address role duplication after combining Sendwave with WorldRemit under one parent company. The company faced economic pressures in the fintech sector, leading to cost-cutting measures and a focus on streamlining operations. Centralizing customer care and engineering teams in more centralized hubs was one such measure.

According to Zepz's CEO, Mark Lenhard, the layoffs were an important step in transitioning to a more dynamic organization and laying the foundations for long-term strategic direction. He emphasized that the decision to reduce headcount was driven by the need to streamline the company's structure rather than macroeconomic pressures.

Financial Impact and Future Directions

The financial repercussions of the layoffs at Zepz could play a significant role in shaping the company's economic future. While evaluating the exact costs and savings is complex, these changes are likely part of a broader strategy to secure the company's financial stability. Zepz is also realigning its workforce, as evidenced by the ongoing recruitment for 200 roles, which suggests a targeted investment in key areas to support growth and enhance operational efficiency.

Impact on Industry

The recent layoffs at Zepz underscore the common challenges faced by fintech companies in today's economic climate. Fintechs are navigating through a period of tight consumer budgets and heightened regulatory scrutiny, which can impact industry value and funding streams. According to Zepz's CEO, the decision to reduce headcount is a strategic response to these conditions, designed to refine the organization’s structure for enhanced competitiveness and long-term prosperity in the finance sector.


Zepz laid off 26% of its workforce to address role duplication and streamline operations after combining Sendwave with WorldRemit. The company is still hiring for 200 roles, suggesting a reallocation of resources for growth. These layoffs highlight challenges faced by fintechs in a tough macroeconomic environment, with cost-conscious consumers and increased regulatory scrutiny. Zepz's strategic move to optimize its organization could potentially pave the way for long-term success and competitiveness in the evolving finance industry.